Privacy policy.
Effective Date: 1 April 2025
At Henrys Gisborne Citrus, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services, including our citrus subscription and delivery offerings.
By using our website, subscribing to our services, or placing an order, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect several types of information in order to provide and improve our services:
Personal Information: When you create an account, subscribe to our service, or make a purchase, we collect personal information such as your name, email address, phone number, shipping address, and payment information.
Payment Information: We collect payment details such as credit card information or other billing details, but this data is processed by third-party payment processors and is not stored by us.
Order Information: We collect information about the products you order, including quantities and delivery preferences.
Usage Data: We may collect information on how our website and services are accessed and used, such as IP addresses, browser types, pages visited, and the time spent on each page.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website, personalize content, and improve user experience.
2. How We Use Your Information
The information we collect is used for the following purposes:
Providing Services: To fulfill your orders, process payments, and manage your subscription.
Customer Support: To provide customer service, respond to inquiries, and assist with issues related to your orders or account.
Communication: To send you important notifications, updates, and marketing communications (only if you opt-in to receive such communications). You can unsubscribe at any time.
Website Improvement: To analyze usage data and improve the functionality of our website and services.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:
Service Providers: We may share your personal information with trusted third-party service providers, such as payment processors, delivery couriers, and email marketing platforms, to perform services on our behalf. These third parties are obligated to protect your information and use it only as necessary to provide services to us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
Business Transfers: If Henrys Gisborne Citrus undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the data for legal reasons).
Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
Cookies: You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your experience on our website.
6. International Transfers
If you are located outside of New Zealand, please be aware that your information may be transferred to, and stored on, servers located in New Zealand or other countries. By using our services, you consent to the transfer of your personal information to countries that may have different data protection laws than your country of residence.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete such information from our records.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: henry@73citrus.co.nz
Address: 1121 Back Ormond Road, Waihirere, Gisborne 4071